Delete my account
You can ask us to delete your account at any time, from here or from Profile → Delete my account inside the app. We complete requests within 7 days and email you when it is done.
What gets deleted
- Your sign-in — email address and password.
- Your personal details: name, phone number and staff record.
- Every device signed in to your account, and its saved session.
- If you are the business owner and ask us to close the whole business: every staff member's sign-in and personal details, the business contact details, and the phone numbers, email addresses and notes your own customers appear with in your customer list.
What we keep, and why
Kenyan tax law requires a business and its software provider to retain financial records. So we keep, for up to 7 years and no longer:
- Sales, receipts, payments and invoices;
- Subscription payments you made to us.
These are no longer linked to a live account and nobody can sign in to reach them. After 7 years they are deleted. Full detail is in our Privacy Policy.
If you are a customer of a shop that uses Teleeza POS — and not an account holder yourself — the shop holds your details, not us. Ask the shop directly. If that is difficult, email hello@teleezapos.co.ke and we will pass your request on and help them act on it.
Request deletion
Prefer to talk to someone? Call or WhatsApp 0783 883 883, or email hello@teleezapos.co.ke.